Privacy Policy — 365gl
This Privacy Policy explains how 365gl collects, uses, stores, discloses, and protects the personal information of individuals who access or use the 365gl Platform. We take our data protection obligations seriously, and this document is written to be as clear and readable as possible while meeting our legal requirements under Philippine law.
How 365gl Approaches Your Personal Data
Lawful Processing Only
365gl processes personal data only when there is a lawful basis to do so — your consent, a contractual obligation, a legal requirement, or a legitimate interest. We do not collect data speculatively or for purposes unrelated to operating the 365gl Platform for Filipino players.
Data Minimization
365gl collects only the personal data that is necessary for the specific purpose for which it is being collected. We do not ask for information we don't need, and we don't retain data longer than required to fulfill the purpose for which it was collected or as mandated by applicable law.
Security by Design
Personal data processed by 365gl is protected through TLS 1.3 encryption in transit, industry-standard encryption at rest, access controls limiting who within 365gl can view personal data, and regular security assessments. Our systems are designed with privacy and security as foundational requirements.
Transparency
365gl is committed to being transparent about how and why personal data is processed. This Privacy Policy is written in plain, accessible English so that Filipino players can clearly understand their rights and our obligations without needing a legal background to follow along.
Your Rights Are Real
Under the Philippine Data Privacy Act, you have enforceable rights over your personal data held by 365gl. These rights — including access, correction, deletion, and objection — are real and actionable. 365gl has internal processes to honor these rights within the timeframes required by law.
Philippine Law Compliance
365gl processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and applicable issuances from the National Privacy Commission of the Philippines. Our data protection practices are regularly reviewed against these standards.
1 Who We Are
For the purposes of this Privacy Policy, "365gl", "we", "us", and "our" refer to the operator of the 365gl online gaming platform accessible at 365gl.cam. 365gl is the personal information controller responsible for the personal data processed in connection with the 365gl Platform and any associated services offered to users in the Republic of the Philippines.
365gl operates in compliance with applicable Philippine gaming regulations and the Philippine Data Privacy Act of 2012. We take our role as a personal information controller seriously and have implemented organizational and technical measures appropriate to that responsibility.
2 Scope of This Policy
This Privacy Policy applies to all personal information collected, processed, and stored by 365gl in connection with:
- Registration of a 365gl account by any individual;
- Use of any game, feature, or service available on the 365gl Platform;
- Any financial transaction — deposit, withdrawal, or otherwise — processed through a 365gl account;
- Communications between a Player and 365gl's customer support team;
- Participation in any promotion, loyalty program, or survey offered by 365gl;
- Visits to the 365gl website, including browsing activity captured through cookies and similar tracking technologies.
This Policy applies to all individuals accessing the 365gl Platform from the Republic of the Philippines. If you are accessing 365gl from outside the Philippines, please be aware that Philippine data protection law applies to the processing of your personal data by 365gl regardless of your physical location at the time of access.
3 Personal Data We Collect
365gl collects and processes the following categories of personal data in connection with its services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID details (PhilSys, passport, driver's license, SSS/GSIS ID) | KYC verification, age verification, account management, anti-fraud |
| Contact Data | Philippine mobile number, email address | Account registration, OTP authentication, customer support, transactional notifications |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank), deposit and withdrawal transaction history | Payment processing, withdrawal verification, AML compliance, fraud prevention |
| Gaming Activity Data | Game session records, wager amounts, game outcomes, bonus usage, session duration | Platform operation, fair gaming audit, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens, login timestamps | Security monitoring, fraud detection, multi-account detection, service improvement |
| Communications Data | Live chat transcripts, support ticket records, SMS and push notification interaction data | Customer support, quality assurance, dispute resolution |
| Preferences Data | Responsible gaming settings (deposit limits, session limits, self-exclusion status), marketing communication preferences | Responsible gaming enforcement, personalization, regulatory compliance |
Special Category Data: 365gl does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health information, political opinions, or religious beliefs) as a normal part of account registration or Platform use. Where such information is incidentally disclosed during a support interaction, it will not be processed further beyond the immediate context of that interaction and will not be stored as a distinct data element associated with your account.
4 How We Collect Personal Data
4.1 Directly from You
The majority of personal data 365gl holds about you is provided directly by you at the time of account registration, during KYC verification, when initiating deposits or withdrawals, when contacting customer support, and when updating your account settings or preferences. This data is collected because you have provided it voluntarily as part of using the 365gl Platform.
4.2 Automatically Through Platform Use
When you access the 365gl Platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser information, session start and end times, and navigation patterns within the Platform. This automated collection is necessary for the secure operation of the Platform and for detecting fraudulent or unauthorized activity.
4.3 From Third-Party Payment Processors
When you make a deposit or initiate a withdrawal via a third-party payment provider — such as GCash, Maya, BPI, BDO, or Metrobank — 365gl receives confirmation data from those providers necessary to process and reconcile the transaction. 365gl does not receive or store full account credentials for third-party payment instruments; rather, it receives transaction reference data sufficient to confirm that a payment has been made.
4.4 From Identity Verification Providers
Where 365gl engages third-party KYC or identity verification service providers to assist in verifying the identity and age of Players, those providers may supply 365gl with verification results and associated data. These providers are engaged under data processing agreements that require them to handle personal data in accordance with applicable Philippine law.
5 Purposes of Processing
365gl processes personal data for the following specific purposes:
- Account registration and management — to create, maintain, and administer your 365gl account, including authenticating your identity at login;
- Age and identity verification — to confirm that all Players are at least 21 years of age and are who they represent themselves to be, in compliance with Philippine gaming regulations;
- Payment processing — to facilitate deposits to and withdrawals from your 365gl account via your selected Philippine payment method;
- Game operation and integrity — to operate all games on the 365gl Platform, record game outcomes, maintain fair gaming standards, and resolve any disputes regarding game results;
- Responsible gaming — to enforce responsible gaming tools activated by Players, including deposit limits, loss limits, session time restrictions, and self-exclusion; and to monitor for signs of problem gambling behavior;
- Anti-money laundering and fraud prevention — to detect, investigate, and prevent financial crime, fraud, collusion, bonus abuse, multi-accounting, and other prohibited activities on the Platform;
- Regulatory compliance — to meet our obligations under applicable Philippine gaming regulations, the Data Privacy Act, and any related legislation or regulatory guidance;
- Customer support — to handle and resolve Player inquiries, complaints, and support requests;
- Platform improvement — to analyze aggregated usage patterns and identify technical issues in order to improve the Platform's performance, features, and user experience;
- Marketing communications — where you have provided consent, to send you promotional communications about 365gl offers, events, and new game launches via SMS or in-Platform notifications.
6 Legal Bases for Processing
Under the Philippine Data Privacy Act, 365gl processes personal data only where a lawful criterion for processing exists. The lawful criteria on which 365gl relies are as follows:
- Contractual necessity — processing that is necessary to fulfill the contractual relationship between 365gl and the Player, including account management, game operation, and payment processing;
- Legal obligation — processing that 365gl is required to carry out in order to comply with applicable Philippine law, including gaming regulations, anti-money laundering legislation, and tax reporting obligations;
- Legitimate interests — processing carried out in pursuit of 365gl's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by the Player's privacy rights; and
- Consent — processing for marketing communications, which is carried out only where the Player has provided clear, specific, and informed consent; Players may withdraw their consent to marketing communications at any time by adjusting their account notification settings.
7 Sharing of Personal Data
7.1 Third-Party Service Providers
365gl engages carefully selected third-party service providers to assist in operating the Platform. These include payment processing partners (GCash, Maya, and banking partners), identity and KYC verification providers, fraud detection technology providers, cloud infrastructure providers, and customer support platform providers. All third-party service providers that process personal data on behalf of 365gl are engaged under written agreements that impose obligations on those providers consistent with the requirements of the Philippine Data Privacy Act.
7.2 Game Providers
The game providers whose titles are available on the 365gl Platform — including JILI, Pragmatic Play, PG Soft, and others — may receive limited technical data necessary to operate the game sessions initiated by Players on the Platform. This data is limited to session identifiers and wager data necessary to determine game outcomes and settle bets. Game providers do not receive personally identifiable information about 365gl Players beyond what is necessary for this purpose.
7.3 Regulatory and Law Enforcement Disclosure
365gl may disclose personal data to Philippine regulatory authorities, PAGCOR, law enforcement agencies, or courts of competent jurisdiction where required or permitted to do so by applicable law, including in connection with investigations into suspected financial crime, gaming regulation violations, or court proceedings. Such disclosures will be made only to the extent required and in accordance with applicable legal obligations.
7.4 No Sale of Personal Data
365gl does not sell, rent, or trade the personal data of its Players to any third party for that party's own marketing or commercial purposes. Personal data is shared with third parties only as described in this Privacy Policy.
Data Processing Agreements: All third parties that process personal data on behalf of 365gl — whether located within or outside the Philippines — are required to process that data only on 365gl's documented instructions, to implement appropriate security measures, and to comply with the Data Privacy Act. 365gl maintains a register of all active data processing agreements.
8 Data Retention
365gl retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable Philippine law, whichever is longer. The following general retention guidelines apply:
- Account and identity data — retained for the duration of the Player's account and for a period of five (5) years following permanent account closure, in accordance with applicable anti-money laundering retention obligations;
- Financial transaction records — retained for a minimum of five (5) years following the transaction date, in compliance with applicable Philippine financial record-keeping requirements;
- Gaming activity records — retained for a period of three (3) years following the relevant game sessions, to support dispute resolution and regulatory audit obligations;
- Customer support records — retained for two (2) years following the closure of the relevant support interaction;
- Technical and log data — retained for a period of twelve (12) months, after which it is aggregated or deleted;
- Marketing consent records — retained for the duration of the consent and for three (3) years following withdrawal of consent, as evidence that the processing was lawful during the relevant period.
At the end of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be linked to any identifiable individual. Anonymized data may be retained indefinitely for statistical and analytical purposes.
9 Security Measures
365gl implements a comprehensive set of technical and organizational security measures designed to protect personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:
- Encryption in transit — all data transmitted between Players' devices and the 365gl Platform is encrypted using TLS 1.3;
- Encryption at rest — sensitive personal data stored in 365gl's systems is encrypted at rest using AES-256 or equivalent industry-standard encryption;
- Access controls — access to personal data within 365gl's systems is restricted on a need-to-know basis, with role-based access controls limiting the personal data accessible to any individual staff member to only what is necessary for their role;
- Password security — account passwords are stored as salted cryptographic hashes; they are never stored in plain text and cannot be retrieved by 365gl staff;
- Two-factor authentication — OTP-based two-factor authentication is available to all Players for their 365gl login, and is required for certain high-value transactions;
- Security monitoring — 365gl maintains continuous security monitoring of its infrastructure to detect unauthorized access attempts, unusual activity patterns, and potential security incidents;
- Staff training — all 365gl staff with access to personal data receive training on data protection obligations and security practices appropriate to their role.
In the event of a personal data breach that is likely to prejudice the rights and freedoms of affected Players, 365gl will notify the National Privacy Commission and affected individuals in accordance with the notification requirements of the Data Privacy Act and its Implementing Rules and Regulations.
10 Cookies & Tracking Technologies
10.1 Types of Cookies Used
365gl uses the following categories of cookies and similar tracking technologies when you access the Platform:
- Strictly necessary cookies — essential for the Platform to function, including session management cookies that keep you logged in to your 365gl account and security cookies that help detect unauthorized access attempts. These cookies cannot be disabled without impairing Platform functionality.
- Functional cookies — used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming configuration. Disabling these cookies will result in loss of saved preferences between sessions.
- Analytical cookies — used in aggregate, anonymized form to help 365gl understand how Players navigate the Platform, identify technical issues, and improve the user experience. These cookies do not track individual Players for profiling purposes.
- Security and fraud prevention cookies — used to assist in detecting multi-account activity, automated bot access, and other security threats to the Platform and its users.
10.2 Cookie Management
You may manage non-essential cookies through your browser settings or the cookie preference centre available on the 365gl Platform. Please note that disabling strictly necessary or security cookies may impair your ability to access and use the Platform. Detailed information about the specific cookies in use and their individual retention periods is available in the 365gl Cookie Notice, accessible from the Platform footer.
11 Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to personal data held by 365gl:
Right to Access
You have the right to request a copy of the personal data 365gl holds about you and to receive information about how it is being processed. We will provide this within 15 business days of receiving a valid access request.
Right to Rectification
You have the right to request correction of any personal data 365gl holds about you that is inaccurate or incomplete. You may update many account details directly via your 365gl account settings panel.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 365gl's legal retention obligations under gaming regulations and AML law.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interests grounds where your rights override those interests.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to 365gl in a structured, commonly used, machine-readable format, where technically feasible and where processing is based on consent or contract.
Right to Block or Restrict
You have the right to request that 365gl suspend or restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where the processing is unlawful but you do not wish for it to be deleted.
Right to Complain
If you believe 365gl has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).
Right to Withdraw Consent
Where processing is based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your withdrawal.
How to Exercise Your Rights: To exercise any of the above rights, please contact 365gl's Data Protection Officer via the live chat function available on the Platform or by email at [email protected] with the subject line "Data Privacy Request". Please include sufficient information to verify your identity. 365gl will respond within fifteen (15) business days of receiving a valid, verified request.
12 Minors
The 365gl Platform is strictly restricted to individuals aged 21 years and above in accordance with Philippine gaming regulations. 365gl does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at registration and may be repeated at any time as part of ongoing KYC obligations.
If 365gl discovers or is notified that personal data has been collected from an individual under the age of 21, it will immediately suspend the associated account and delete or securely destroy all personal data associated with that account to the extent not required to be retained for regulatory compliance purposes. Any balance associated with the account will be handled in accordance with the Terms and Conditions and applicable regulatory requirements.
If you have reason to believe that a person under the age of 21 has registered a 365gl account, please notify us immediately via the Platform's support channels.
13 Cross-Border Data Transfers
Some of 365gl's third-party service providers — including cloud infrastructure providers, game software providers, and certain fraud detection technology providers — may process personal data on servers located outside the Republic of the Philippines. Where such cross-border transfers occur, 365gl ensures that appropriate safeguards are in place to protect the personal data being transferred.
These safeguards include contractual data protection clauses in agreements with recipient organizations that impose data protection obligations substantially equivalent to those required under the Philippine Data Privacy Act, and assessment of the data protection laws of the recipient country to confirm they provide an adequate level of protection.
You may request information about the specific cross-border transfers of your personal data and the safeguards in place by contacting 365gl's Data Protection Officer using the contact details in Section 15 of this Policy.
14 Changes to This Privacy Policy
365gl reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing practices, applicable law, or regulatory guidance. When material changes are made, 365gl will notify Players by posting a notice on the Platform and, where the change significantly affects Player rights or the processing of personal data, by sending a notification to registered mobile numbers at least seven (7) days before the amendment takes effect.
The "Last updated" date at the top of this Privacy Policy reflects the date of the most recent revision. Continued use of the 365gl Platform after a revised Privacy Policy has taken effect constitutes your acknowledgment of the updated Policy. If you do not agree with any changes to this Policy, you should cease using the Platform and close your account.
Previous versions of this Privacy Policy are archived and available upon request from 365gl's Data Protection Officer.
15 Contact Us & Data Protection Officer
365gl has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to this Privacy Policy or to 365gl's processing of your personal data, you may contact the DPO using the following channels:
- Live chat: Available 24/7 directly from the 365gl Platform — select "Privacy / Data Request" as your inquiry category;
- Email: [email protected] — please use the subject line "Data Privacy Request" and include your registered mobile number (for account verification purposes) along with a description of your request.
365gl aims to respond to all privacy-related inquiries within five (5) business days of receipt, and to resolve all subject rights requests within fifteen (15) business days of verification of identity.
Regulatory Complaint: If you are not satisfied with 365gl's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC handles complaints relating to violations of the Data Privacy Act of 2012 and may be reached through its official channels at privacy.gov.ph.
Play on 365gl With Full Confidence
Your privacy is protected by Philippine law and 365gl's own robust data security standards. Explore the full platform — live dealer tables, slots, bingo, and instant GCash payouts — knowing your personal data is in safe hands.
21+ All gaming activities on 365gl are strictly for individuals aged 21 and above. Please play responsibly.